Returns & Exchanges
At KTC, we stand behind the quality of our electronics and offer a 30-day return window for items in their original condition. We aim to make the process as seamless as possible to ensure you find the perfect tech solution for your needs.
Initiate Request
Log into your KTC account and navigate to your order history to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.
Package Your Device
Securely pack the item in its original packaging, including all manuals, cables, and accessories to avoid any deductions from your refund amount.
Ship to KTC
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection & Refund
Once our technicians verify the device's condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing